Frequently Asked Questions about Pena Palace

After completing your purchase, you will receive a confirmation email with the details of your booking.

Tickets will be sent by email:

• Up to 24 hours before the visit for advance bookings.
• Up to 1 hour before the visit if the booking is made on the same day.

For combined experiences, you may receive the tickets for each monument separately and at different times.

Tickets include access to the selected monument or monuments and an audio guide in the language selected during booking.

Depending on the option selected, the experience may include:

• Pena Palace
• Pena Palace Park
• Moorish Castle
• National Palace of Sintra

Before completing your purchase, always check which areas are included in the selected option.

Yes. All experiences available for Sintra include an audio guide as part of the visit. Yes. All experiences available for Sintra include an audio guide as part of the visit.

Individual tickets allow you to visit a single monument or site, such as Pena Palace and its park, the Moorish Castle or the National Palace of Sintra.

Combo tickets allow you to book visits to two monuments in a single purchase, such as Pena Palace + Moorish Castle or Pena Palace + National Palace of Sintra.

Yes. You can present your tickets directly on your mobile phone as long as the QR code is clearly readable.

Once the purchase has been confirmed, tickets cannot be changed in terms of date, time or name, nor can they be cancelled, in accordance with the monument's regulations.

No refunds will be issued except in the event of an official closure of the site or if it is impossible to provide the contracted service.

No. Under current consumer and user regulations, the right of withdrawal does not apply to services related to leisure or recreational activities scheduled for a specific date.

It is advisable to carry an original and valid identity document, such as an ID card or passport, especially for nominative bookings or specific access checks.

Yes. The Pena Palace and Park option provides access to the interior of the palace and Pena Palace Park.

The park is an important part of the visit, featuring trails, viewpoints, historic gardens and various natural areas surrounding the palace.

Yes. Access to the interior of Pena Palace is at the date and time slot selected during booking.

It is important to arrive sufficiently early, as there is some distance and an uphill walk between the park entrance and the palace entrance.

The duration depends on each visitor's pace and whether you visit only the palace or the park as well.

As a guideline, you should allow at least 2 or 3 hours to explore Pena Palace and part of the park at a relaxed pace. If you also visit other monuments in Sintra, the experience may take up a large part of the day.

Yes. Pena Palace and the Moorish Castle are located in the Sintra Hills and can be visited on the same day if you plan your schedule carefully.

This combination is recommended if you want to discover two of the area's most iconic monuments and enjoy panoramic views over Sintra.

Yes. You can visit Pena Palace and the National Palace of Sintra on the same day, although it is advisable to plan your transfers carefully.

Pena Palace is located high in the hills, while the National Palace is situated in Sintra's historic centre.

Early morning is usually a good time to visit Pena Palace with fewer crowds.

Afternoon time slots can also be a good option if you want to combine your visit with other monuments in Sintra on the same day. During peak season, booking in advance is recommended to ensure availability.

Pena Palace has some accessible facilities, but the site features slopes, steep ramps and areas with stairs.

The park has recommended routes and there is an internal transfer service between the main entrance and the palace area. However, the interior of the palace may have limitations for people with reduced mobility.

Access by private vehicle to the Pena Palace and Moorish Castle area is restricted.

In exceptional cases, the monuments may close for operational, institutional, weather-related or safety reasons.

If it is not possible to provide the contracted service, the corresponding booking conditions will apply.

No. Eating or drinking is not permitted inside Milan Cathedral or in most of the areas open to visitors within the monumental complex.

To preserve the monument and ensure a suitable experience for all visitors, it is recommended that any breaks be taken outside the site.

No. Visits normally take place even in the event of rain.

Under certain weather conditions or for safety reasons, some specific areas such as the terrace may be subject to temporary access restrictions.